Frequently Asked Questions

Your bouquet will be delivered on the date you select at checkout. We require a minimum of 2 days’ notice. Orders placed before 8pm are eligible for delivery from 2 days’ time; orders placed after 8pm require an extra day.

Yes. We deliver 7 days a week via DPD, including Sundays. Simply select your preferred Sunday date at checkout — Sunday delivery is available to most UK postcodes.

We deliver to all mainland UK addresses. Every order is shipped via DPD with full tracking notifications sent by email and SMS, so you’ll know exactly when your bouquet will arrive.

Your bouquet is beautifully packaged in our signature Rosalisha presentation box, designed to keep your flowers safe, fresh, and ready to impress from the moment the lid is lifted.

Yes — every Rosalisha bouquet is hand-tied fresh on the day of despatch. We never pre-make or hold stock, which means your flowers are at peak freshness when they leave us.

Trim 2–3 cm off the stems at a diagonal angle, place in a clean vase with fresh water, and keep away from direct sunlight, heat, and fruit. Change the water every two days for best results.

With proper care, our premium roses typically last 7–10 days. Freshness is guaranteed — if you’re not satisfied with the quality on arrival, please contact us within 24 hours of delivery.

We offer a carefully curated range of colour palettes which you can browse and select when placing your order. For a fully bespoke arrangement, please get in touch before ordering and we’ll do our best to accommodate you.

Choose a delivery cadence — Monthly, Fortnightly, or Annual — and receive a fresh Rosalisha bouquet on a regular schedule. You’ll be charged per delivery cycle and can manage your plan at any time through your account.

Yes. You can pause, skip, or change your delivery date through your account or by contacting us directly. We simply ask for at least 48 hours’ notice before your next scheduled delivery.

You can cancel at any time — there are no cancellation fees or lock-in periods. Simply contact us and we’ll process your cancellation promptly. Your final delivery will be the one already scheduled at the time of your request.

Orders can be cancelled or amended up to 24 hours before your scheduled delivery date. Please contact us as soon as possible and we’ll do our best to accommodate your request.

We take quality very seriously. If your bouquet arrives in poor condition, please photograph it and contact us within 24 hours of delivery. We’ll arrange a replacement or full refund — no quibble.

Yes. If you’re unhappy with your order for any reason, please reach out within 24 hours of receiving your flowers. We resolve every issue promptly — your satisfaction is our priority.